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Pia Küttel and the introduction of CIRS in the Spitex world

Pia Küttel has played a decisive role in establishing the Critical Incident Reporting System (CIRS) in the Spitex world. Originally designed only for hospitals, it has made a significant contribution to adapting CIRS for Spitex services. CIRS enables employees to anonymously report errors, near misses, risks and critical events in order to learn from them and improve the entire system.

The most common reports concern communication, documentation and medication management. While internal sources of error are the easiest to remedy, measures that involve third parties such as hospitals have the greatest positive effect on patient safety. However, the implementation of such improvements is often challenging.

Currently, only around a third of all Spitex organisations use a CIRS, which shows that there is still a lot of potential for improvement.

Advantages of CIRS

The CIRS enables specialist staff to report critical incidents without fear of sanctions and to learn from the experiences of others. This leads to an improved error culture and a safer environment for patients and staff. The systematic recording and analysis of errors helps to identify weaknesses and take preventative measures.

new-win as a partner of the Spitex hub

new-win has long been a trusted partner of the Spitex hub and is the point of contact for CIRS reporting systems. The expertise of new-win in the area of reporting systems makes a significant contribution to improving the quality of medical care and increasing patient safety.

To the podcast

Find out more about dealing constructively with mistakes in the latest podcast episode of the Spitex hub: Podcast: Dealing constructively with mistakes – Spitex hub