H-FEEDBACK Professional: Effective feedback management for continuous improvement
H-FEEDBACK Professional – your central reporting system for valuable feedback
Use H-FEEDBACK Professional to capture, structure, and analyze feedback from all areas of your organization. With H-FEEDBACK Professional, you create a systematic basis for continuous improvement, customer orientation and employee engagement.
Are you looking for a leaner solution for your healthcare facility?
H-FEEDBACK StarterBenefits of H-FEEDBACK Professional
Improved customer satisfaction
Systematically collect feedback from your customers and use it to continuously improve your products and services. Identify areas for improvement, eliminate pain points and delight your customers with an excellent customer experience.Increased employee satisfaction
Encourage your employees to give feedback and show them that their opinions are valued. In this way, you promote a positive working atmosphere, strengthen employee loyalty and motivate your employees to perform at their best.
More effective processes
Identify potential for improvement in all areas of your company and implement concrete measures to optimize your processes. H-FEEDBACK Professional helps you to identify weaknesses in your processes and to eliminate them systematically.
Make informed decisions
Make data-driven decisions based on the insights from your feedback data. H-FEEDBACK Professional provides you with valuable information that you can use to make informed decisions for the future of your business.
Increased innovative strength
Use feedback as a source of new ideas and innovations. H-FEEDBACK Professional helps you better understand the needs of your customers and employees and develop innovative solutions that inspire the market.
Marco Piffaretti
Project and Account Manager
m.piffaretti@newwin.ch+41 628 5580 50
Make an appointment now Request product InformationWhat can H-FEEDBACK Professional do?
Predefined forms
Individual forms
Easily create your own forms and surveys that are tailored to your exact needs. With H-FEEDBACK Professional’s intuitive form builder, you can easily create questions, define answer choices, and customize the design of your forms.
Open feedback
Enable your customers and employees to provide open feedback about experiences and processes. H-FEEDBACK Professional offers you the possibility to add free text fields to your forms so that your customers and employees can share their opinions directly.
Anonymous surveys
Evaluation and reporting
Use extensive evaluation options and reporting functions to visualize and analyze your feedback data. H-FEEDBACK Professional provides you with a variety of charts and tables to help you present your data clearly and gain the most important insights.
Become a customer-oriented and innovative company with H-FEEDBACK Professional!
H-FEEDBACK Professional – your key to continuous improvement, customer satisfaction and employee engagement. Contact us today to learn more about how H-FEEDBACK Professional can help your business move forward!
Conclusion
H-FEEDBACK Professional is a comprehensive and easy-to-use feedback management software designed specifically for the needs of modern businesses. With H-FEEDBACK Professional, you can collect, structure and analyze feedback from all areas of your company to initiate continuous improvement processes, increase customer satisfaction and promote employee motivation.
Blog posts about H-FEEDBACK
Just Culture in Practice: International Experiences and Perspectives for the Swiss Healthcare System (Part 5)
CIRS in Long-Term Care: Why Associations and Care Centers Should Now Create the Foundation for Just Culture, Patient Safety and Effective Quality Contracts
Just Culture in Practice: Implementing a Sustainable Safety Culture in the Swiss Healthcare System (Part 3)
Guest article: Interview with nursing expert Jennifer Kummli about digital reporting systems, OKP approval and patient safety
Understanding Just Culture – The Three Behaviors and the System View: Foundation for Effective Patient Safety and Successful Error Management (Part 2)
Just Culture and Error Management in the Healthcare System – The Basis for Safety and Trust for Swiss Patients (Part 1)
Quality Management in the Health Care System: Basics, Interactions and the Indispensable Role of Reporting Systems in Switzerland
Guest contribution: Interview with PD Dr. med. Sven Staender – Pioneer of Patient Safety
More patient safety – but how?
CIRS in long-term care: an indispensable system for greater safety, quality and legal compliance
More patient safety with H-CIRS Professional: a comprehensive reporting system for your facility
Meet Swissmedic requirements in no time at all with H-VIGILANZ
FAQs
Is H-FEEDBACK also suitable for smaller outpatient organizations?
H-FEEDBACK can be configured to meet the individual needs of customers and is therefore also suitable for smaller outpatient organizations.
Can existing questionnaires (e.g. Word documents) be imported into H-FEEDBACK?
H-FEEDBACK is a self-contained software solution. For this reason, existing questionnaires, such as those from a Word document, cannot be imported.
Are FEEDBACK messages always sent anonymously?
Can people outside the organization also view FEEDBACK messages?
Are there templates for feedback (e.g. customer feedback) in H-FEEDBACK?
What kind of feedback can be obtained with H-FEEDBACK?
Can H-FEEDBACK also map complex company structures?
Can the reporting systems be used on mobile devices (cell phone, tablet)?
The reporting systems work on mobile devices thanks to responsive design. No app installation is required.
On what basis are the annual subscription fees for the use of the reporting systems calculated?
You do not purchase software, but subscribe to a software service. Therefore, you only pay the subscription fees, there are no initial licenses or annual maintenance costs. The annual subscription fees are calculated based on the full-time equivalents (FTE), minus the trainees (apprentices) of an organization.
Do the reporting systems meet the requirements of the Swiss Data Protection Act (DPA)?
The reporting systems of new-win met the requirements of the Swiss Data Protection Act (DSG). The handling of personal data is contractually regulated within the framework of the new-win data protection provisions.
In which operating modes can the reporting systems be purchased?
• Software as a Service (SaaS): We offer you the operation of the reporting systems in the new-win cloud. • Rental subscription on premise: It is also possible to operate the software on customer-side infrastructure instead of in the cloud.
For which healthcare organizations are the reporting systems suitable?
The reporting systems from new-win are suitable for all organizations in the healthcare sector and are used in large university hospitals, nursing homes, Spitex organizations, and small outpatient facilities such as medical practices. The individual applications can be configured to meet the specific needs of the customers.
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