Quality and reporting systems in retirement and nursing homes: With new-win for the optimal care of your residents
Efficient processes, high standards and satisfied residents
Quality plays a central role in nursing. In order to ensure optimal care for residents and to meet the high requirements of the legislator, structured quality and reporting systems are essential. new-win offers software solutions specially developed for long-term care that support you in implementing and continuously improving your quality standards.
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With our software solutions, you can comprehensively optimize your quality and reporting system:
Reporting System Management: Capture errors, incidents, extraordinary events, employee ideas, etc., with our professional reporting and learning systems. The meaningful consolidation of important facts leads to clear decisions and optimizations. This not only increases resident safety, but it also enhances your efficiency and saves costs.
Document Control and Process Management: Create and edit your documents and processes easily and efficiently. This way, you not only always maintain an overview, but traceability is also ensured at all times. In this way, you actively ensure quality in your facility.
Our suitable reporting systemsRisk management
Identify and assess potential risks in your retirement and nursing home and develop appropriate preventive measures. In this way, you ensure a safe and risk-free environment for your residents and minimise liability risks.
Complaint
Document and process complaints quickly, professionally and solution-oriented. In this way, you show appreciation to your residents and at the same time gain valuable insights for improving your services.
Key figures and report management
Receive meaningful key figures and reports on the status of your quality and reporting system. In this way, you can continuously optimize your processes, improve your performance and increase the satisfaction of your residents.
new-win offers effective and future-oriented quality and reporting systems:
With new-win as your partner, you benefit from an experienced and reliable provider of software solutions for quality and reporting systems in long-term care. We analyze your individual needs and develop the optimal solution for your facility together with you. Our experts support you in the implementation and use of the software and are always available to provide advice and assistance.
Additional benefits for your nursing and care home:
Our suitable reporting systems
With new-win to an efficient, safe and legally compliant quality and reporting system in your retirement and nursing home!
Contact us today for a free consultation and help shape the future of care!
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Make an appointmentThis is what our customers say:
H-CIRS and H-VIGILANCE at REHAB Basel
At REHAB Basel, we have been using new-win's H-CIRS system for the electronic recording of our CIRS reports since 2015. This system has enabled us to document and discuss all cases centrally and to present the evaluations to both management and employees on an annual basis. The application is so well implemented that it is accepted by our employees as a natural part of our reporting systems and can be used effortlessly. Based on the good experience, we additionally expanded our feedback management with H-VIGILANZ in 2018. Since then, it has been possible for all employees to record vigilance reports, which are then efficiently processed by those responsible and transmitted directly from the system to Swissmedic. We really appreciate the fact that everything is documented in one place and that the form can be easily supplemented and sent.We would particularly like to highlight the dedicated support of new-win during the reconfiguration in 2019. Their competent advice and support ensured that the transition went absolutely smoothly.Thanks to new-win, we have a system that is not only efficient and user-friendly, but has also earned our trust and satisfaction. It has significantly improved our workflows and shown us how valuable a reliable partner is.
Introduction of H-CIRS in the Spitex Region Birs
So far, we have not recorded and evaluated errors according to uniform criteria, and a tool that would have made the collected reports transparently accessible to all employees was missing. With the introduction of H-CIRS from new-win as an innovative online solution, we have finally found an answer to this problem. The system enables our employees to record incidents easily and without a cumbersome login, both on the tour and in the office. The public case list is particularly well received, as it enables a transparent presentation and follow-up of the case – even if reported anonymously. We experienced the introduction together with our partner Spitex as a great success, the joint use of the same system facilitates inter-company cooperation and improves the use of synergies. The competent advice and support from new-win enabled a smooth and efficient implementation process and contributed significantly to the success of the project – for which we would like to express our sincere thanks. We are convinced that H-CIRS will sustainably improve our defect management and increase the quality of our work. This is for the benefit of our clients.
H-FEEDBACK for PatBox.ch
For PatBox.ch, the new reporting platform for patients and relatives, we were looking for an IT solution that would enable not only the collection, but also the categorization and evaluation of reports. Since the reports contain sensitive data, a trustworthy provider with servers in Switzerland was particularly important to us. We chose the H-FEEDBACK tool from new-win SW Solutions AG. The Swiss company specialises in reporting systems in the healthcare sector. It was therefore obvious that we wanted to benefit from this proven experience for PatBox.ch as well. We are very satisfied with the project implementation and support and appreciate the friendly customer support.
Introduction of H-REPORT in Psychiatrie St.Gallen
As a multi-site psychiatric hospital, we were faced with the challenge of finding a system that would allow us to collect all feedback centrally in one place and manage it efficiently. With H-REPORT from new-win, which integrates the modules H-IDEE with voting, H-FEEDBACK and H-CIRS, we have found a comprehensive solution that has significantly improved our operations. Thanks to the implementation of H-REPORT, our employees can not only collect feedback, but also contribute it anonymously themselves and thus actively participate in the improvement of our processes. With the idea voting, they can participate directly in decision-making processes and help shape them in a well-founded way. Particularly noteworthy is the adaptability of the application according to customer feedback. The cooperation with new-win was consistently positive. The professionalism and commitment of the new-win team contributed significantly to the success of the project. We are very satisfied with the results and appreciate the long-standing partnership-based cooperation.
Introduction of H-CIRS and H-FEEDBACK at Spitex RegioWittenbach
Our Spitex had the CIRS system on paper, which meant that it was only available at the base and, in addition to administrative effort, evaluation and exchange with other organizations were difficult. In addition, falls of clients could not be systematically recorded.With the introduction of H-CIRS and H-FEEDBACK from new-win as well as H-FEEDBACK form templates as a basis, a system could be set up that is directly accessible to all employees at any time via mobile devices.New-win configured the system for us and adapted the questionnaires individually. The direct exchange with new-win employees and the practical tips have led to a quick and easy introduction of the digital solution, with which we are very satisfied.
H-CIRS Community: the suitable network solution for Spitex Kantonalverband Luzern
In 2023, our Spitex Cantonal Association Lucerne decided to support its members in the use of the CIRS error reporting system with CIRS software. The focus was primarily on small and medium-sized Spitex organisations that did not yet have a digital CIRS tool in use. With the H-CIRS Community application, new-win was able to offer us an optimal integrated solution that enabled the participating organizations to introduce an easy-to-use web-based CIRS reporting system. This shared, networked solution enables organizations to share knowledge and information around CIRS events, to exchange information with each other and thus to learn from each other. An important component of the community solution is a common reporting portal where all employees can report CIRS events anonymously. The reports are then assigned directly to the appropriate organizations for case processing. The configuration and implementation of the CIRS joint solution was carried out in close cooperation with new-win's project management, which always responded to all our requirements and questions in an extremely competent, timely and uncomplicated manner. Since March 2024, the H-CIRS Community solution has now been successfully in operational use by 9 organisations of our Spitex Cantonal Association Lucerne. The experience we have been able to gain so far has been consistently positive. New-win is our trusted and reliable partner that we can rely on at all times.
Introduction of H-FEEDBACK at the Altersheim Im Ris
Following the rapid and successful introduction of H-CIRS at our Im Ris retirement home, we also opted for the H-Feedback module. This flexible tool allows us to obtain feedback and ideas from residents, relatives, guests and employees in a simple, low-threshold and targeted manner or to record them ourselves. We can also increasingly digitize internal workflows with H-FEEDBACK. Thanks to the uniform management of measures, we do not lose track of many tasks. What we particularly appreciate about new-win is the reliability of the software and support as well as the active use of our customer feedback for continuous improvement and expansion of the system functions.
H-CIRS Starter for Apotheke Ryser AG
In our pharmacy, we attach great importance to providing our customers with the best possible pharmaceutical care and support on a daily basis. In order to continuously improve the quality of our services, we have decided to introduce a CIRS reporting system. With the product H-CIRS Starter from new-win, we have found the perfect solution. H-CIRS Starter is a web-based, electronic reporting and learning system that is self-explanatory in use and could therefore be introduced easily and very quickly in our company. In addition, with H-CIRS Starter, we also meet the requirement for OKP approval in accordance with Art. 58g KVV, paragraph c: "You have a suitable internal reporting and learning system and, if one exists, have joined a uniform network for reporting adverse events throughout Switzerland." The cooperation with new-win was extremely professional and efficient. Just a few days after we signed the contract, H-CIRS Starter, with access to the national CIRRNET database, was ready for use and our CIRS reporting system was available in the pharmacy. We are convinced that H-CIRS Starter makes a valuable contribution to safety and quality in our pharmacy and look forward to continuing our cooperation with new-win.
Blog posts on the topic of homes and social organizations
Just Culture in Practice: International Experiences and Perspectives for the Swiss Healthcare System (Part 5)
CIRS in Long-Term Care: Why Associations and Care Centers Should Now Create the Foundation for Just Culture, Patient Safety and Effective Quality Contracts
Just Culture in Practice: Implementing a Sustainable Safety Culture in the Swiss Healthcare System (Part 3)
Guest article: Interview with nursing expert Jennifer Kummli about digital reporting systems, OKP approval and patient safety
Understanding Just Culture – The Three Behaviors and the System View: Foundation for Effective Patient Safety and Successful Error Management (Part 2)
Just Culture and Error Management in the Healthcare System – The Basis for Safety and Trust for Swiss Patients (Part 1)
Quality Management in the Health Care System: Basics, Interactions and the Indispensable Role of Reporting Systems in Switzerland
Guest contribution: Interview with PD Dr. med. Sven Staender – Pioneer of Patient Safety
More patient safety – but how?
CIRS in long-term care: an indispensable system for greater safety, quality and legal compliance
More patient safety with H-CIRS Professional: a comprehensive reporting system for your facility
Meet Swissmedic requirements in no time at all with H-VIGILANZ
FAQs fĂĽr Homes and social organizations
Are there functions in the reporting systems that can be used for external audits?
The reporting systems feature reporting functions that allow standardized evaluations to be generated as PDF files. Additionally, all data can be exported in the form of an Excel export and used for individual analyses and the creation of charts.
Why are new-win’s reporting systems suitable for retirement and nursing homes?
The reporting systems can be used in various areas of nursing and care homes, for example, as a reporting and learning system (CIRS) or in feedback management. The applications can be tailored to the individual needs of the organizations.
Can external messages, e.g. feedback from relatives, also be recorded?
With the H-FEEDBACK reporting system, anonymous feedback on various topics, such as the quality of care for a family member, can be collected and analyzed directly from relatives using an online questionnaire.
Do the reporting systems from new-win support retirement and nursing homes in fulfilling legal requirements?
The CIRS reporting system fulfills, among other things, the requirements of the new quality article of the Federal Health Insurance Act (Art. 58 ff. KVG).
Can the reporting systems be used on mobile devices (cell phone, tablet)?
The reporting systems work on mobile devices thanks to responsive design. No app installation is required.
On what basis are the annual subscription fees for the use of the reporting systems calculated?
You do not purchase software, but subscribe to a software service. Therefore, you only pay the subscription fees, there are no initial licenses or annual maintenance costs. The annual subscription fees are calculated based on the full-time equivalents (FTE), minus the trainees (apprentices) of an organization.
Do the reporting systems meet the requirements of the Swiss Data Protection Act (DPA)?
The reporting systems of new-win met the requirements of the Swiss Data Protection Act (DSG). The handling of personal data is contractually regulated within the framework of the new-win data protection provisions.
In which operating modes can the reporting systems be purchased?
• Software as a Service (SaaS): We offer you the operation of the reporting systems in the new-win cloud. • Rental subscription on premise: It is also possible to operate the software on customer-side infrastructure instead of in the cloud.
For which healthcare organizations are the reporting systems suitable?
The reporting systems from new-win are suitable for all organizations in the healthcare sector and are used in large university hospitals, nursing homes, Spitex organizations, and small outpatient facilities such as medical practices. The individual applications can be configured to meet the specific needs of the customers.
