new-win: Innovative software solutions for outpatient service providers in Switzerland
Outpatient care providers in Switzerland today face a variety of challenges that can significantly affect their everyday lives. Lack of time, scarcity of resources and a complex set of rules are among the most common challenges faced by service providers. These challenges can lead to stress, overload, and errors that can negatively impact the quality of patient care and the profitability of the business. new-win supports you with effective and innovative reporting systems so that you can concentrate on the essentials in everyday life – the people you work with.
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Advantages of new-win reporting systems through efficient reporting and process optimization for all service providers in the Swiss healthcare system
Our suitable reporting systemsCompliance with regulatory requirements
Promotion of an open error culture
Reporting systems create a safe space where errors can be reported without fear of consequences. This promotes a positive and transparent error culture, which makes it possible to learn from mistakes and avoid them.
Identification of system weaknesses
By analyzing reported events, systematic errors and weaknesses in processes, structures and procedures can be identified.
Prevention of future events
Based on the knowledge gained, targeted measures can be taken to improve safety and quality in patient care.
Improve communication
Reporting systems promote communication between different professional groups and institutions in the healthcare sector. This contributes to better collaboration and understanding of the respective areas of work.
Increase customer and patient satisfaction
Greater patient safety and better quality of care usually lead to higher patient and customer satisfaction.
Continuous improvement
Reporting systems support a continuous improvement process that makes it possible to continuously optimize the quality of patient care.
Benefits of new-win solutions for outpatient service providers
Our suitable reporting systems
Contact us today!
Are you ready to optimize your processes and master the challenges of everyday life as an outpatient service provider in Switzerland? Then contact us today to learn more about new-win and its benefits for your company.
Together with new-win, you can take your efficiency to the next level!
new-win – Your reliable partner for future-oriented reporting and process optimisation in the Swiss service provider landscape
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Make an appointmentThis is what our customers say:
H-CIRS and H-VIGILANCE at REHAB Basel
At REHAB Basel, we have been using new-win's H-CIRS system for the electronic recording of our CIRS reports since 2015. This system has enabled us to document and discuss all cases centrally and to present the evaluations to both management and employees on an annual basis. The application is so well implemented that it is accepted by our employees as a natural part of our reporting systems and can be used effortlessly. Based on the good experience, we additionally expanded our feedback management with H-VIGILANZ in 2018. Since then, it has been possible for all employees to record vigilance reports, which are then efficiently processed by those responsible and transmitted directly from the system to Swissmedic. We really appreciate the fact that everything is documented in one place and that the form can be easily supplemented and sent.We would particularly like to highlight the dedicated support of new-win during the reconfiguration in 2019. Their competent advice and support ensured that the transition went absolutely smoothly.Thanks to new-win, we have a system that is not only efficient and user-friendly, but has also earned our trust and satisfaction. It has significantly improved our workflows and shown us how valuable a reliable partner is.
Introduction of H-CIRS in the Spitex Region Birs
So far, we have not recorded and evaluated errors according to uniform criteria, and a tool that would have made the collected reports transparently accessible to all employees was missing. With the introduction of H-CIRS from new-win as an innovative online solution, we have finally found an answer to this problem. The system enables our employees to record incidents easily and without a cumbersome login, both on the tour and in the office. The public case list is particularly well received, as it enables a transparent presentation and follow-up of the case – even if reported anonymously. We experienced the introduction together with our partner Spitex as a great success, the joint use of the same system facilitates inter-company cooperation and improves the use of synergies. The competent advice and support from new-win enabled a smooth and efficient implementation process and contributed significantly to the success of the project – for which we would like to express our sincere thanks. We are convinced that H-CIRS will sustainably improve our defect management and increase the quality of our work. This is for the benefit of our clients.
H-FEEDBACK for PatBox.ch
For PatBox.ch, the new reporting platform for patients and relatives, we were looking for an IT solution that would enable not only the collection, but also the categorization and evaluation of reports. Since the reports contain sensitive data, a trustworthy provider with servers in Switzerland was particularly important to us. We chose the H-FEEDBACK tool from new-win SW Solutions AG. The Swiss company specialises in reporting systems in the healthcare sector. It was therefore obvious that we wanted to benefit from this proven experience for PatBox.ch as well. We are very satisfied with the project implementation and support and appreciate the friendly customer support.
Introduction of H-REPORT in Psychiatrie St.Gallen
As a multi-site psychiatric hospital, we were faced with the challenge of finding a system that would allow us to collect all feedback centrally in one place and manage it efficiently. With H-REPORT from new-win, which integrates the modules H-IDEE with voting, H-FEEDBACK and H-CIRS, we have found a comprehensive solution that has significantly improved our operations. Thanks to the implementation of H-REPORT, our employees can not only collect feedback, but also contribute it anonymously themselves and thus actively participate in the improvement of our processes. With the idea voting, they can participate directly in decision-making processes and help shape them in a well-founded way. Particularly noteworthy is the adaptability of the application according to customer feedback. The cooperation with new-win was consistently positive. The professionalism and commitment of the new-win team contributed significantly to the success of the project. We are very satisfied with the results and appreciate the long-standing partnership-based cooperation.
Introduction of H-CIRS and H-FEEDBACK at Spitex RegioWittenbach
Our Spitex had the CIRS system on paper, which meant that it was only available at the base and, in addition to administrative effort, evaluation and exchange with other organizations were difficult. In addition, falls of clients could not be systematically recorded.With the introduction of H-CIRS and H-FEEDBACK from new-win as well as H-FEEDBACK form templates as a basis, a system could be set up that is directly accessible to all employees at any time via mobile devices.New-win configured the system for us and adapted the questionnaires individually. The direct exchange with new-win employees and the practical tips have led to a quick and easy introduction of the digital solution, with which we are very satisfied.
H-CIRS Community: the suitable network solution for Spitex Kantonalverband Luzern
In 2023, our Spitex Cantonal Association Lucerne decided to support its members in the use of the CIRS error reporting system with CIRS software. The focus was primarily on small and medium-sized Spitex organisations that did not yet have a digital CIRS tool in use. With the H-CIRS Community application, new-win was able to offer us an optimal integrated solution that enabled the participating organizations to introduce an easy-to-use web-based CIRS reporting system. This shared, networked solution enables organizations to share knowledge and information around CIRS events, to exchange information with each other and thus to learn from each other. An important component of the community solution is a common reporting portal where all employees can report CIRS events anonymously. The reports are then assigned directly to the appropriate organizations for case processing. The configuration and implementation of the CIRS joint solution was carried out in close cooperation with new-win's project management, which always responded to all our requirements and questions in an extremely competent, timely and uncomplicated manner. Since March 2024, the H-CIRS Community solution has now been successfully in operational use by 9 organisations of our Spitex Cantonal Association Lucerne. The experience we have been able to gain so far has been consistently positive. New-win is our trusted and reliable partner that we can rely on at all times.
Introduction of H-FEEDBACK at the Altersheim Im Ris
Following the rapid and successful introduction of H-CIRS at our Im Ris retirement home, we also opted for the H-Feedback module. This flexible tool allows us to obtain feedback and ideas from residents, relatives, guests and employees in a simple, low-threshold and targeted manner or to record them ourselves. We can also increasingly digitize internal workflows with H-FEEDBACK. Thanks to the uniform management of measures, we do not lose track of many tasks. What we particularly appreciate about new-win is the reliability of the software and support as well as the active use of our customer feedback for continuous improvement and expansion of the system functions.
H-CIRS Starter for Apotheke Ryser AG
In our pharmacy, we attach great importance to providing our customers with the best possible pharmaceutical care and support on a daily basis. In order to continuously improve the quality of our services, we have decided to introduce a CIRS reporting system. With the product H-CIRS Starter from new-win, we have found the perfect solution. H-CIRS Starter is a web-based, electronic reporting and learning system that is self-explanatory in use and could therefore be introduced easily and very quickly in our company. In addition, with H-CIRS Starter, we also meet the requirement for OKP approval in accordance with Art. 58g KVV, paragraph c: "You have a suitable internal reporting and learning system and, if one exists, have joined a uniform network for reporting adverse events throughout Switzerland." The cooperation with new-win was extremely professional and efficient. Just a few days after we signed the contract, H-CIRS Starter, with access to the national CIRRNET database, was ready for use and our CIRS reporting system was available in the pharmacy. We are convinced that H-CIRS Starter makes a valuable contribution to safety and quality in our pharmacy and look forward to continuing our cooperation with new-win.
Blog Posts on the Topic of Outpatient Service Providers
Just Culture in Practice: International Experiences and Perspectives for the Swiss Healthcare System (Part 5)
CIRS in Long-Term Care: Why Associations and Care Centers Should Now Create the Foundation for Just Culture, Patient Safety and Effective Quality Contracts
Just Culture in Practice: Implementing a Sustainable Safety Culture in the Swiss Healthcare System (Part 3)
Guest article: Interview with nursing expert Jennifer Kummli about digital reporting systems, OKP approval and patient safety
Understanding Just Culture – The Three Behaviors and the System View: Foundation for Effective Patient Safety and Successful Error Management (Part 2)
Just Culture and Error Management in the Healthcare System – The Basis for Safety and Trust for Swiss Patients (Part 1)
Quality Management in the Health Care System: Basics, Interactions and the Indispensable Role of Reporting Systems in Switzerland
Guest contribution: Interview with PD Dr. med. Sven Staender – Pioneer of Patient Safety
More patient safety – but how?
CIRS in long-term care: an indispensable system for greater safety, quality and legal compliance
More patient safety with H-CIRS Professional: a comprehensive reporting system for your facility
Meet Swissmedic requirements in no time at all with H-VIGILANZ
FAQs fĂĽr Outpatient service providers
We are opening a new office – when will the subscription fees be calculated?
The fees are generally due immediately. However, if the date for opening your office is in the future and you already need a certificate for OKP approval, please contact us for an individual solution.
Why are new-win reporting systems suitable for outpatient service providers?
The reporting systems are tailored to the needs of all outpatient service providers and can be configured according to their specifications.
Can external messages, e.g. feedback from customers, also be recorded?
With the H-FEEDBACK reporting system from new-win, feedback can be collected and analyzed directly from customers using an online questionnaire.
Can messages also be transmitted by employees on the move, e.g. at a customer’s premises?
With new-win's reporting systems, such as H-CIRS Starter, employees can also submit reports on the go.
Does the introduction of reporting systems require in-depth IT knowledge?
No extensive IT knowledge is required. When implementing the reporting systems, customers are supported by our project management and service desk staff as needed.
Do new-win’s reporting systems support outpatient service providers in fulfilling legal requirements?
With the H-CIRS Starter reporting system, you fulfill the requirement for OKP approval according to Art. 58g KVV, paragraph c: You have an appropriate internal reporting and learning system and, if such exists, have joined a nationwide unified network for reporting adverse events.
Can the reporting systems be used on mobile devices (cell phone, tablet)?
The reporting systems work on mobile devices thanks to responsive design. No app installation is required.
On what basis are the annual subscription fees for the use of the reporting systems calculated?
You do not purchase software, but subscribe to a software service. Therefore, you only pay the subscription fees, there are no initial licenses or annual maintenance costs. The annual subscription fees are calculated based on the full-time equivalents (FTE), minus the trainees (apprentices) of an organization.
Do the reporting systems meet the requirements of the Swiss Data Protection Act (DPA)?
The reporting systems of new-win met the requirements of the Swiss Data Protection Act (DSG). The handling of personal data is contractually regulated within the framework of the new-win data protection provisions.
In which operating modes can the reporting systems be purchased?
• Software as a Service (SaaS): We offer you the operation of the reporting systems in the new-win cloud. • Rental subscription on premise: It is also possible to operate the software on customer-side infrastructure instead of in the cloud.
For which healthcare organizations are the reporting systems suitable?
The reporting systems from new-win are suitable for all organizations in the healthcare sector and are used in large university hospitals, nursing homes, Spitex organizations, and small outpatient facilities such as medical practices. The individual applications can be configured to meet the specific needs of the customers.
What can I do if I have technical problems during the ordering process?
In case of technical difficulties, we are happy to assist you. Please contact us by phone at 062 855 80 50.
