H-FEEDBACK Professional: Effective feedback management for continuous improvement

H-FEEDBACK Professional – your central reporting system for valuable feedback

Use H-FEEDBACK Professional to capture, structure, and analyze feedback from all areas of your organization. With H-FEEDBACK Professional, you create a systematic basis for continuous improvement, customer orientation and employee engagement.

H-FEEDBACK Professional: Effective feedback management for continuous improvement

H-FEEDBACK Professional – your central reporting system for valuable feedback

Use H-FEEDBACK Professional to capture, structure, and analyze feedback from all areas of your organization. With H-FEEDBACK Professional, you create a systematic basis for continuous improvement, customer orientation and employee engagement.

H-FEEDBACK Professional: Effective feedback management for continuous improvement

H-FEEDBACK Professional – your central reporting system for valuable feedback

Use H-FEEDBACK Professional to capture, structure, and analyze feedback from all areas of your organization. With H-FEEDBACK Professional, you create a systematic basis for continuous improvement, customer orientation and employee engagement.

Are you looking for a leaner solution for your healthcare facility?

H-FEEDBACK Starter

Benefits of H-FEEDBACK Professional

Improved customer satisfaction

Systematically collect feedback from your customers and use it to continuously improve your products and services. Identify areas for improvement, eliminate pain points and delight your customers with an excellent customer experience.

Increased employee satisfaction

Encourage your employees to give feedback and show them that their opinions are valued. In this way, you promote a positive working atmosphere, strengthen employee loyalty and motivate your employees to perform at their best.

More effective processes

Identify potential for improvement in all areas of your company and implement concrete measures to optimize your processes. H-FEEDBACK Professional helps you to identify weaknesses in your processes and to eliminate them systematically.

Make informed decisions

Make data-driven decisions based on the insights from your feedback data. H-FEEDBACK Professional provides you with valuable information that you can use to make informed decisions for the future of your business.

Increased innovative strength

Use feedback as a source of new ideas and innovations. H-FEEDBACK Professional helps you better understand the needs of your customers and employees and develop innovative solutions that inspire the market.

Marco Piffaretti

Project and Account Manager

m.piffaretti@newwin.ch

+41 628 5580 50

Make an appointment now

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What can H-FEEDBACK Professional do?

Predefined forms

Use a variety of ready-made forms for different use cases: customer feedback, satisfaction survey, praise report, evaluation training, aggression report, radiation protection, whistleblower, data protection violation, damage/accident report, object missing report, fall report, pressure ulcer report, quality defect report. These forms are adapted to the needs of the respective target group and make it easier for you to collect data.

Individual forms

Easily create your own forms and surveys that are tailored to your exact needs. With H-FEEDBACK Professional’s intuitive form builder, you can easily create questions, define answer choices, and customize the design of your forms.

Open feedback

Enable your customers and employees to provide open feedback about experiences and processes. H-FEEDBACK Professional offers you the possibility to add free text fields to your forms so that your customers and employees can share their opinions directly.

Anonymous surveys

Conduct anonymous surveys to get honest feedback. Anonymous surveys allow you to address sensitive issues and opinion of your employees without them having to fear negative consequences.

Evaluation and reporting

Use extensive evaluation options and reporting functions to visualize and analyze your feedback data. H-FEEDBACK Professional provides you with a variety of charts and tables to help you present your data clearly and gain the most important insights.

Become a customer-oriented and innovative company with H-FEEDBACK Professional!

H-FEEDBACK Professional – your key to continuous improvement, customer satisfaction and employee engagement. Contact us today to learn more about how H-FEEDBACK Professional can help your business move forward!

Conclusion

H-FEEDBACK Professional is a comprehensive and easy-to-use feedback management software designed specifically for the needs of modern businesses. With H-FEEDBACK Professional, you can collect, structure and analyze feedback from all areas of your company to initiate continuous improvement processes, increase customer satisfaction and promote employee motivation.

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Blog posts about H-FEEDBACK

Error culture, Just Culture, Patient safety, Reporting systems

Just Culture in Practice: Implementing a Sustainable Safety Culture in the Swiss Healthcare System (Part 3)

Error culture, Just Culture, Patient safety, Reporting systems

Guest article: Interview with nursing expert Jennifer Kummli about digital reporting systems, OKP approval and patient safety

Zwei Menschen schauen auf einen Bildschirm der die Software H-CIRS Professional abbildet

Error culture, Just Culture, Patient safety, Reporting systems

Understanding Just Culture – The Three Behaviors and the System View: Foundation for Effective Patient Safety and Successful Error Management (Part 2)

Error culture, Just Culture, Patient safety, Reporting systems

Just Culture and Error Management in the Healthcare System – The Basis for Safety and Trust for Swiss Patients (Part 1)

Integrated quality management system, QM tips, Quality management, Reporting system, Reporting systems

Quality Management in the Health Care System: Basics, Interactions and the Indispensable Role of Reporting Systems in Switzerland

Patient safety, Radiation protection, Reporting systems

Radiation Protection in the Swiss Healthcare System: A Comprehensive Overview for Radiology

Patient feedback

Patient feedback – now the patients have their say!

Aggression management, Digitization

Channelling aggression into tolerable channels thanks to digitalization

Software as a service

Rent software instead of buying

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FAQ's

Is H-FEEDBACK also suitable for smaller outpatient organizations?

H-FEEDBACK can be configured to meet the individual needs of customers and is therefore also suitable for smaller outpatient organizations.

Can existing questionnaires (e.g., Word document) be imported into H-FEEDBACK?

H-FEEDBACK is a self-contained software solution. For this reason, existing questionnaires, such as those from a Word document, cannot be imported.

Can the reporting systems be used on mobile devices (cell phone, tablet)?

The reporting systems work on mobile devices thanks to responsive design. No app installation is required.

On what basis are the annual subscription fees for the use of the reporting systems calculated?

You do not purchase software, but subscribe to a software service. Therefore, you only pay the subscription fees, there are no initial licenses or annual maintenance costs. The annual subscription fees are calculated based on the full-time equivalents (FTE), minus the trainees (apprentices) of an organization.

Do the reporting systems meet the requirements of the Swiss Data Protection Act (DPA)?

The reporting systems of new-win met the requirements of the Swiss Data Protection Act (DSG). The handling of personal data is contractually regulated within the framework of the new-win data protection provisions.

In which operating modes can the reporting systems be purchased?

• Software as a Service (SaaS): We offer you the operation of the reporting systems in the new-win cloud. • Rental subscription on premise: It is also possible to operate the software on customer-side infrastructure instead of in the cloud.

For which healthcare organizations are the reporting systems suitable?

The reporting systems from new-win are suitable for all organizations in the healthcare sector and are used in large university hospitals, nursing homes, Spitex organizations, and small outpatient facilities such as medical practices. The individual applications can be configured to meet the specific needs of the customers.

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