H-FEEDBACK Professional: Effective feedback management for continuous improvement

H-FEEDBACK Professional – Your Central Reporting System for Valuable Feedback

Use H-FEEDBACK Professional to collect, structure, and analyze feedback from all areas of your company. With H-FEEDBACK Professional, you create a systematic foundation for continuous improvement, customer orientation, and employee engagement.

H-FEEDBACK Professional: Effective feedback management for continuous improvement

H-FEEDBACK Professional – Your Central Reporting System for Valuable Feedback

Use H-FEEDBACK Professional to collect, structure, and analyze feedback from all areas of your company. With H-FEEDBACK Professional, you create a systematic foundation for continuous improvement, customer orientation, and employee engagement.

H-FEEDBACK Professional: Effective feedback management for continuous improvement

H-FEEDBACK Professional – Your Central Reporting System for Valuable Feedback

Use H-FEEDBACK Professional to collect, structure, and analyze feedback from all areas of your company. With H-FEEDBACK Professional, you create a systematic foundation for continuous improvement, customer orientation, and employee engagement.

Are you looking for a leaner solution for your healthcare facility?

H-FEEDBACK Starter

Benefits of H-FEEDBACK Professional

Improved customer satisfaction

Systematically collect feedback from your customers and use it to continuously improve your products and services. Identify improvement opportunities, eliminate weaknesses, and delight your customers with an excellent customer experience.

Increased employee satisfaction

Encourage your employees to give feedback and show them that their opinions are valued. This promotes a positive work environment, strengthens employee retention, and motivates your employees to perform at their best.

More effective processes

Identify improvement opportunities in all areas of your company and implement specific measures to optimize your processes. H-FEEDBACK Professional helps you identify weaknesses in your workflows and systematically eliminate them.

Informed decisions

Make data-driven decisions based on insights from your feedback data. H-FEEDBACK Professional provides you with valuable information that enables you to make informed decisions for the future of your company.

Increased innovation capability

Use feedback as a source for new ideas and innovations. H-FEEDBACK Professional helps you better understand the needs of your customers and employees and develop innovative solutions that excite the market.

Marco Piffaretti

Project and Account Manager

m.piffaretti@newwin.ch

+41 628 5580 50

Make an appointment now

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What can H-FEEDBACK Professional do?

Predefined Forms

Take advantage of a variety of pre-made forms for different use cases: Customer feedback, satisfaction survey, commendation report, training evaluation, aggression report, radiation protection, whistleblower, data protection violation, damage/accident report, missing item report, fall report, pressure ulcer report. These forms are tailored to the needs of the respective target group and make data collection easier for you.

Individual Forms

Easily create your own forms and surveys tailored to your specific needs. With the intuitive form builder of H-FEEDBACK Professional, you can effortlessly create questions, define answer options, and customize the design of your forms.

Open Feedback

Enable your customers and employees to provide open feedback about experiences and processes. H-FEEDBACK Professional offers you the possibility to incorporate free text fields into your forms, allowing your customers and employees to directly share their opinions.

Anonymous Surveys

Conduct anonymous surveys to receive honest feedback. Anonymous surveys allow you to address sensitive topics and obtain the opinions of your employees without them fearing negative consequences.

Evaluation and Reporting

Utilize extensive evaluation options and reporting functions to visualize and analyze your feedback data. H-FEEDBACK Professional offers you a variety of charts and tables to clearly present your data and gain key insights.

With H-FEEDBACK Professional to a customer-oriented and innovative company!

H-FEEDBACK Professional – Your key to continuous improvement, customer satisfaction, and employee engagement. Contact us today to learn more about how H-FEEDBACK Professional can advance your company!

Conclusion

H-FEEDBACK Professional is a comprehensive and user-friendly feedback management software specifically developed for the needs of modern companies. With H-FEEDBACK Professional, you can collect, structure, and analyze feedback from all areas of your company to initiate continuous improvement processes, increase customer satisfaction, and boost employee motivation.

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Blog posts on the topic of H-FEEDBACK Professional

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FAQs

Is H-FEEDBACK also suitable for smaller outpatient organizations?

H-FEEDBACK can be configured to meet the individual needs of customers and is therefore also suitable for smaller outpatient organizations.

Can existing questionnaires (e.g., Word document) be imported into H-FEEDBACK?

H-FEEDBACK is a self-contained software solution. For this reason, existing questionnaires, such as those from a Word document, cannot be imported.

Can the reporting systems be used on mobile devices (cell phone, tablet)?

The reporting systems work on mobile devices thanks to responsive design. No app installation is required.

On what basis are the annual subscription fees for the use of the reporting systems calculated?

You do not purchase software, but subscribe to a software service. Therefore, you only pay the subscription fees, there are no initial licenses or annual maintenance costs. The annual subscription fees are calculated based on the full-time equivalents (FTE), minus the trainees (apprentices) of an organization.

Do the reporting systems meet the requirements of the Swiss Data Protection Act (DPA)?

The reporting systems of new-win met the requirements of the Swiss Data Protection Act (DSG). The handling of personal data is contractually regulated within the framework of the new-win data protection provisions.

In which operating modes can the reporting systems be purchased?

• Software as a Service (SaaS): We offer you the operation of the reporting systems in the new-win cloud. • Rental subscription on premise: It is also possible to operate the software on customer-side infrastructure instead of in the cloud.

For which healthcare organizations are the reporting systems suitable?

The reporting systems from new-win are suitable for all organizations in the healthcare sector and are used in large university hospitals, nursing homes, Spitex organizations, and small outpatient facilities such as medical practices. The individual applications can be configured to meet the specific needs of the customers.

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