H-CIRS Community: the suitable network solution for Spitex Kantonalverband Luzern

In 2023, our Spitex Cantonal Association Lucerne decided to support its members in the use of the CIRS error reporting system with CIRS software. The focus was primarily on small and medium-sized Spitex organisations that did not yet have a digital CIRS tool in use. With the H-CIRS Community application, new-win was able to offer us an optimal integrated solution that enabled the participating organizations to introduce an easy-to-use web-based CIRS reporting system. This shared, networked solution enables organizations to share knowledge and information around CIRS events, to exchange information with each other and thus to learn from each other. An important component of the community solution is a common reporting portal where all employees can report CIRS events anonymously. The reports are then assigned directly to the appropriate organizations for case processing. The configuration and implementation of the CIRS joint solution was carried out in close cooperation with new-win's project management, which always responded to all our requirements and questions in an extremely competent, timely and uncomplicated manner. Since March 2024, the H-CIRS Community solution has now been successfully in operational use by 9 organisations of our Spitex Cantonal Association Lucerne. The experience we have been able to gain so far has been consistently positive. New-win is our trusted and reliable partner that we can rely on at all times.